Trauma or Fraud? Understanding behaviour in insurance claims

Understanding claimant behaviour is rarely straightforward. Actions that may initially appear evasive, inconsistent or unusual can sometimes be warning signs of potential fraud, but they can also reflect the lasting impact of trauma or PTSD. If you missed this webinar, the recording offers valuable insights from insurance fraud specialists and Crawford counselling psychologist Anna Foster, exploring how psychological understanding can support more balanced, evidence-based investigations. Watch to gain practical guidance on recognising behavioural indicators, avoiding common assumptions, and delivering fairer, more customer-focused claims outcomes.