Resources
Business Line: Customer Enhancement
Real Stories. Real Impact. Turning a major outage into a managed recovery
When a major power outage left more than 1,000 homes and businesses without power, Crawford mobilized quickly to help clients…
Real Stories. Real Impact. Avoiding costly delays
When a fire threatened a newly completed hospital just days before handover, Crawford accelerated recovery and kept a critical…
Crawford & Company marks 85 years of claims experience
Crawford, (NYSE: CRD.A and CRD.B), a leading provider of claims management and outsourcing solutions, is marking its 85th…
The FCA Consumer Duty - New Principle 12 Briefing
In July, the Financial Conduct Authority (FCA) announced plans to introduce a new Consumer Duty for the financial services sector…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Crawford Customer Enhancement Services
Built on our years of work developing an approach for customers who require additional support, we have now enhanced this service to…
How technology, soft skills and empathy are empowering employees
Empathy + Technology: Learn how technology, soft skills and empathy work together to empower employees across your…