We recognise how important it is to help people get their lives back in order quickly when damages occur. Crawford offers a complete managed repair service, supporting policyholders from the first notification of loss right through every step of the repair and restoration process.
Crawford’s Contractor Connection is the largest independently-managed network of professionals in the UK. We have handpicked 100+ of the best contractors and rigorously vetted them for proven service and quality in domestic and commercial repairs.
Our claims management teams work closely with our contractors to ensure that we not only manage claims with proficiency and technical expertise, but also with empathy and a keen eye on customer service. We work with insurance carriers, loss adjusters, real estate owners and blue chip corporates to create tailored programs that deliver against their objectives.
Our contractor services are not just limited to the post-loss environment, but also include a range of pre-loss capabilities aimed at reducing loss exposure. Insurers are increasingly calling upon us to provide policyholders with proactive services such as active block management, compliance and gas leak prevention to help prevent claims from occurring.
We operate one of the most stringent credential checks in the sector to ensure all our service providers deliver the quality service, customer care, technical capability and expertise that our insurers and their customers demand. Our contractors deliver world-class quality and we stand behind their work with a three-year workmanship warranty on all completed repairs.
Capture and analyze data
Comprehensive data analytics enable us to capitalise instantly on expansive market-related data sets. This access ensures that the multiple data points captured throughout the customer journey can be used to support better decision making, benchmark pricing and improve performance levels and customer service.
We have sought ways on multiple fronts to reduce claims-related costs while also ensuring that we not only maintain, but enhance, the calibre of service we deliver. We are 100% focused on reducing expenses, increasing policyholder satisfaction and delivering repair savings. By leveraging an all-encompassing range of services, we are able to deliver precisely tailored programs that utilise the most relevant services for each specific project.
Improve customer satisfaction
Our clients see claims lifecycles drop by an average of 23%, with an overall 7% savings on repair spend. Our net promoter score (which helps us gauge the loyalty of our customer relationships) also continues to rise.
We created the Contractor Connection Foundation to address the challenges of labour shortage and the male-dominated demographic of the UK construction industry. Through multiple partnerships with a range of charities and bodies, we hope to contribute to market-wide efforts to foster a more diverse, sustainable and inclusive workforce which better reflects British society. We believe we have a duty to give back to the communities we serve and be responsible stewards of our resources.
No one else can offer the same level of fully managed service anywhere else in the market combined with our commitment to diversity, sustainability and inclusivity.Paul Lofkin | Head of Platform Solutions | Crawford & Company UK
End the search for reliable repair
Every contractor in our network has passed our rigorous credentialing process and is fully licenced, insured, and financially stable. Instead of making endless phone calls searching for the perfect contractor, your policyholder will already be on their way to a renewed home or business.
Available to clients in the UK, Canada, the U.S., Australia and Germany, Crawford Contractor Connection only works with industry-leading general and specialty contractors. Our network contractors provide emergency response, general contractor restoration and specialty contractor services for commercial and personal property.