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    Global Loss Adjusting Preview Cards 480X270

    When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

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    From loss adjusting to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

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    Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

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    Bringing the gig economy to the enterprise to deliver faster, more cost-effective results.

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    Industry-leading adjusters combined with innovations in technology and workforce management deliver value to clients when they need it most.

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    Optimise your claims processes and delight your customers.

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    Backed by our innovative array of services, you’ll always be the hero to your clients.

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    Exceeding expectations for syndicates, brokers, insureds, coverholders, and MGAs.

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    Specialised expertise for those who build.

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    Combining technology with an on-demand workforce to help businesses gather and validate information anytime, anywhere.

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    Empowering policyholders to safely submit their own claims data.

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    Claims handling that adapts to your needs.

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    Helping you prepare for and respond to any product recall.

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24/7 Claims Intake

Crawford rapidly responds to your claims any time — because disasters rarely happen in office hours

 

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Our 24/7 claims intake service, ClaimsAlert, ensures total, around-the-clock claims intake and service support for customers across the UK. Not only can we receive claims at any time, but also via any channel, including phone, email, website, mobile device, or via any supported or custom claims platform.

Speed of response is critical to effectively managing every claim. Be it an environmental accident, weather related event or other emergency, our ClaimsAlert team has extensive experience in quickly and efficiently establishing short notice, high-volume response. Even outside of core business hours, our experienced team can customise any programme to meet your specific need, delivering control and consistency to clients and providing improved service and support in emergencies.

ClaimsAlert is supported by our expert team of duty loss adjusters and major loss specialists available for immediate attendance on site throughout the UK. We can also provide an enhanced service to deliver emergency repairs in conjunction with Contractor Connection, our managed repair service, and our Surveying Services team.

Perfect for:

  • Offloading claims intake and first notification of loss to a trusted partner
  • Reducing claims cost through immediate response and action
  • Maximising customer satisfaction
  • Improving accuracy of claims data with timely information collection
  • Expediting response and action on serious claims
  • Emergency surge response

Why choose Crawford?

  • Omnichannel intake including custom integration with your ordering platforms — 24 hours a day, 7 days a week, 365 days a year
  • Ability to scale to meet any demand
  • Scalable support for catastrophe events
  • Access to full global Crawford network of specialists and adjusters
  • Rigorous quality assurance protocols
  • Trusted to provide professional advice, damage mitigation and emergency repair
  • Experienced staff with acute awareness of unique industry requirements

 

Want to learn more?

Contact sales

Everything we do is meant to improve the speed of service and accuracy, and most importantly, to improve our clients’ profitability.

Rohit Verma | Chief Executive Officer | Crawford & Company

Resources & downloads

Video TruLook — the right process for your claim. Anytime. Anywhere.
Report Crawford global large loss — an overview
White Paper Leveraging on-demand models for disaster response

Related services

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Third Party Administration

Read more about Third Party Administration
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Loss Adjusting

Read more about Loss Adjusting
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Managed Repair

Read more about Managed Repair
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Catastrophe Response

Read more about Catastrophe Response
Explore our services
  • Loss Adjusting
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  • 24/7 Claims Intake
  • Global Client Development
  • TruLook
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Interested in learning more?
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Interested in learning more?
Get a free consultation with one of our experts.

Complete this form and we’ll get back to you at the contact details provided.