Connect+
A simpler, more transparent claims experience for your customers
A claim is one of the few moments that truly defines the relationship between an insurer and its customer. When the experience is clear, responsive and reassuring, it builds confidence and strengthens trust. When it isn't, the impact can last long after the claim has closed.
Customer expectations continue to evolve. People want the same convenience, visibility and accessibility they experience in other aspects of their daily lives, while still having the reassurance of expert support when they need it.
Crawford Connect+ has been developed to meet those expectations and deliver a more responsive, accessible and customer-centric claims experience, giving customers greater visibility, choice and control at every stage of the claim process.
Crawford Connect+ creates a transparent and intuitive experience that keeps customers informed, reduces uncertainty and provides reassurance throughout the claim journey. It also helps claims professionals focus on where their expertise has the greatest impact.
With Crawford’s Customer Enhancement Service embedded within the portal, customers can access additional personalised support, making the claims process more inclusive, responsive and aligned to individual customer needs.
Why Crawford Connect+?
Create a better customer experience
Give customers greater visibility, choice and control throughout the claims journey with timely updates, clear communication and easy access to claim information, helping build confidence and support better customer outcomes when it matters most.
Improve operational efficiency
Combine AI-powered self-service and intelligent digital workflows with specialist claims handling to streamline interactions, reduce administrative enquiries and accelerate access to the right information. This enables claims professionals to focus their expertise on where their expertise delivers the greatest impact.
Deliver a modern claims experience
Meet evolving customer expectations with a modern digital experience that combines convenience, transparency, self-service and personalised support with the reassurance of expert claims handling.
What Crawford Connect+ Delivers
Customers can:
- Track the progress of their claim from one secure location
- Receive claim updates and important notifications
- Tailor their preferences and interactions to receive a more personalised claims experience
- Upload documents and supporting information
- Communicate directly with the claims team
- Access the information they need when they need it
- Access additional support through Crawford’s embedded Customer Enhancement Service
The result is a simpler, more transparent and more accessible experience for customers, and a more efficient, digitally enabled claims journey for insurers.
Experience Crawford Connect+
The best way to understand Crawford Connect+ is to see how it gives customers easy access to information, updates and communications in one place.
Book a demonstration to discover how Crawford Connect+ can help improve customer engagement, support better outcomes, reduce operational effort and deliver a claims experience that is built around the customer.