Subsidence

Dedicated claims specialists delivering outstanding service

Crawford offers a project managed subsidence service delivered by a fully-dedicated UK subsidence team. Our specialist subsidence consultants and advisors investigate, manage and restore subsidence claims with an unwavering focus on delivering best in class service.

For subsidence claims, we know that one size does not fit all. Our model is tailored around what matters for each customer from intelligent triage to the creation of distinct pathways to achieve the best outcomes. We have a unique subsidence claims system and handling process, with built-in quality control systems that ensure high quality and consistency. The system also provides portal access giving transparency for both customer and client.

For over 85 years, Crawford has led the industry through an unwavering focus on engaging the best people and empowering them with digital tools to simplify processes to meet our customers' expectations. Our dedicated subsidence service is supported by a range of technology-led solutions, especially where site visits might be difficult. These include: modelling software to estimate the influence of soils, trees, and climatic conditions instantly; tablet technology to capture all information electronically on site; and video technology to rapidly deliver claim decisions.

Perfect for:

• Managing all claims from the simple to the most complex / high value
• Responding to first notification of loss using a variety of options to suit varying customer needs
• Providing innovative solutions for complex claims
• Enhanced reporting and guidance on all repudiations
• Integrating traditional repairs with innovative systems of geopolymer filling, lifting, levelling, underground barriers and rehydrating techniques
• Scaling for national coverage in surge situations

Why choose Crawford?

• Stand-alone team of subsidence experts with a customer centric approach and a singular focus on the best outcomes
• SubSprint - AI-driven software for faster, more accurate damage assessments and claim routing
• Seamless combination of robust investigation, mitigation and repair approaches
• Dedicated subsidence mitigation and recovery unit with higher mitigation success ratios
• Integrated with Crawford Legal Services to maximise recoveries including adjuster fees and achieve higher recovery ratios
• Better insights through data analytics, modelling, prediction and geo-risk mapping
• Video streaming and virtual site visits for faster decisions and transparency
• Specialist tree mitigation unit working with consultants and legal services
• Sustainability Charter, zero-landfill soil policy, and Woodland Trust donations. We regularly donate towards the Woodland Trust's work to create, protect, and restore UK Woodland.