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    Additional countries served by Crawford's global network. Learn more >

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    Global Loss Adjusting Preview Cards 480X270

    When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

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    Technical expertise and established partnerships to properly assess, collaborate, and resolve even the most complex claims.

    Global Third Party Administration Preview Cards 480X270

    From loss adjusting to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

    Global Managed Repair Preview Cards 480X270

    Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

    Crawford Catastrophe Services

    Industry-leading adjusters combined with innovations in technology and workforce management deliver value to clients when they need it most.

    Global Service Offering 24 7 Claims Intake Preview 480X270

    Faster claims intake means faster response — and faster response means better claimant and policyholder satisfaction... and lower claims cost.

    Global Service Offering Accident Health Affinity Preview 480X270

    With the ability to scale and customise to your specific business needs, Crawford can deliver claims handling solutions very few businesses or…

    UK services building consultancy preview

    We provide our clients with national building consultancy coverage through our professional, qualified and experienced team of surveyors,…

    Global Service Offering Casualty Liability Preview 480X270

    Flexible casualty claims solutions to meet demanding, ever-evolving global legislation.

    Criminal using stolen credit card to commit fraud

    Crawford provides a counter fraud service that is truly unique in the marketplace from first notification of loss to the court of appeal.

    Customer Enhancement

    Claims are varied in nature, as is every individual’s situation/needs therefore it may be helpful to access additional support in order to…

    Uk Cyber Risk Preview 480X270

    Crawford’s Global Technical Services (GTS) group specialises in responding to and mitigating the damage from cyber-related events.

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    With an industry-leading analytical approach, Crawford can reduce overall claims cost and add efficiency to your claims management processes.

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    Our team of highly experienced and multilingual adjusters, including those with legal and accounting backgrounds, manages a variety of D&O and…

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    Backed by extensive technical expertise, our adjusting and claims management service offers a fully-integrated, global solution to pollution…

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    At Crawford & Company, our Global Technical Services group delivers forensic account expertise through its roster of specialised professionals.

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    The Global Client Development team specialises in designing, implementing and managing multi-national and global claims management programs to…

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    Crawford has developed a premium, private client service which is completely tailored to the diverse and complex requirements of your high net…

    Crawford Legal Services

    Crawford Legal Services is reimagining legal solutions, offering a range of integrated and unbundled legal services both locally and globally.…

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    Fully insourced claims handling services for first and third-party motor claims from first notification of loss to settlement or repudiation.

    Global Preview Recall 360 480X270

    Crawford & Company can help your business plan for, respond to, and mitigate the impact of any product recall. Designed with modular…

    Crawford Property

    Tailored technical property claims solutions, applied with industry-leading expertise.

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    Crawford offers the only project managed subsidence service delivered by a fully-dedicated UK subsidence team. Over 100 specialist consultants…

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    We offer national coverage of surveying services through a combination of our UK network and a field-based team.

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    Global Insurance Carriers Previewcard

    Optimise your claims processes and delight your customers.

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    Backed by our innovative array of services, you’ll always be the hero to your clients.

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    Exceeding expectations for syndicates, brokers, insureds, coverholders, and MGAs.

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    Crawford has the largest UK network of adjusters specialising in agricultural, rural industries and estates claims. Key to our tailored…

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    For over 80 years, Crawford has solved the world’s most complex claims handling challenges, including those of our many construction industry clients.

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    We’re here to help! Team members across the UK are standing by to assist you and your business.

  • Resources
  • Free Consultation

Major and Complex Loss

Crawford meets the UK’s most challenging claims head on

Technical expertise and established partnerships deliver the highest quality service to properly assess, collaborate, and resolve even the most complex claims.

Experience Matters

When major incidents occur, our team can move resources quickly throughout the UK & Ireland to begin restoring lives, businesses and communities in affected areas. With over 1,500 years of continuous experience across loss adjusters, accountants, engineers and loss mitigation specialists, Crawford can quickly evaluate complex situations, decide on policy liability and make earlier interim payments.

Our dedicated experts are on hand for specialist incidents involving environmental, surveying, recoveries, catastrophe management, business interruption, and fraud.

Our Major and Complex Loss specialists are recognised for:

  • Being the largest and most diversely qualified major loss adjusting team in the UK today
  • Maintaining an empathetic approach and understanding of vulnerabilities to help restore lives following an incident
  • Strong focus on loss mitigation and cost containment
  • Surge response capacity

Our clients trust us to manage over £2.0bn of indemnity spend on their behalf.

Relationships Matter

More than just loss adjusters, our complex and major loss experts are strategic advisors, trusted partners and an extension of your own team.

Irrespective of claim type, our seamless approach, working with other expert areas within Crawford, further strengthens how we support you throughout the claim.

Through our unique, relationship-focused model, we get to know and understand your requirements better than anyone. We work to prepare for claims before they happen. And, when losses occur, we mobilise needed resources across all disciplines to ensure satisfactory resolution.

The real benefit of Crawford lies in the experience and expertise of our people who bring value and benefit to our clients.

Glenn Thornton, Head of Major & Complex Loss

Capabilities Matter

We evaluate and assess damages for major claims events under extreme conditions. From retail to hospitality, manufacturing to property investors and beyond, our ability to harness expertise and product depth from across our company allows us to solve unique challenges, restore lives and reduce costs for you and your clients.

Our main focus is responding quickly and efficiently managing the process to reduce the total cost of claims through indemnity control and accurate reserve management. We are trusted by our clients to handle their largest and most complex claims — with £1.9 billion indemnity spend managed at any given time.

Expert led solutions

Included within our team are a number of dedicated loss mitigation specialists who can advise on limiting damage and controlling repair methods to modern complex machinery, as well as ensuring the correct assessment of damage and effective remediation is in place. Our specialist major loss team also has dedicated fraud investigators embedded. Their job starts immediately upon receipt of instructions, undertaking background screening of every loss.

Crawford Academy

Our Crawford Academy identifies talent throughout the business who would like to develop careers in more complex claims areas. The Crawford Academy provides support, enabling career progression into the most senior loss adjusting roles in our business. It takes cohorts of loss adjusters through a period of expert led training, coaching and mentoring in order to equip them with the skills to become major and complex Loss Adjusters of the future.

Crawford Forensic Accounting Services

Our team is further strengthened by its ability to seamlessly draw upon the expertise of our own forensic team. Crawford Forensic Accounting Services (CFAS) is our team of dedicated forensic accountants with deep experience in adjustment of business interruption and loss of rent claims. The team offers a differentiated skill set providing accurate and timely information, setting initial reserves, monitoring progress and controlling costs.

Key Contacts

Photo of Glenn Thornton
Glenn Thornton
Head of Major & Complex Loss
Locations Served
UK & Ireland

More information

Related Services

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Environmental

Read more about Environmental
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Surveying

Read more about Surveying
Crawford Catastrophe Services

Catastrophe Response

Read more about Catastrophe Response
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Counter Fraud

Read more about Counter Fraud
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      • Additional countries served by Crawford's global network. Learn more >

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      • Additional countries served by Crawford's global network. Learn more >

    • Latin America
      • Argentina en es pt
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      • The Caribbean
      • Chile en es
      • Mexico en es pt
      • Peru en es pt
      • Additional countries served by Crawford's global network. Learn more >

    • Additional countries served by Crawford's global network. Learn more >

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