The data-led, cross-class and end-to-end solution
Crawford provides a counter fraud service that is truly unique in the marketplace. We can provide a service from first notification of loss to the Supreme Court. Our solutions cover all policy types and can be actioned at any point in the policy lifecycle.
Sophisticated use of technology and analytics provides a data-led solution, enhanced by our decades of counter fraud claims handling experience which is embedded at every stage. From our YouGoLook and WeGoLook solutions to our teams of special investigators, claims handlers and solicitors, we provide on-site analysis, evidence collation and claims handling services specific to each claim type and value.
Our complete end-to-end service is focussed on achieving the right outcomes from the outset of each instruction. Tailored for each event, our counter fraud service concentrates on:
- Prevention — sharing information to improve awareness of fraud issues and risk profiling
- Detection — our data-virtualisation solution provides real-time analysis of risk and relationship indicators at all stages of the customer journey (point of quote, point of sale and point of claim) to minimise leakage with minimal disruption
- Handling — once a high-risk claim has been identified, we provide a market-leading claim-specific solution that can be tailored to support a full insource or outsource solution
- Sanctions — we aim to deliver a "cost-neutral" service with processes designed to provide for either a successful recovery of funds or the prosecution of the fraudster
- Defining a clear counter fraud strategy
- Sharing and development of best practices
- Bulk data washing against cross-class claims datasets
- Performing flexible claims investigations and/or total claims outsourcing
- Controlling costs and reducing claims spend
- Improving brand image
Why choose Crawford?
- End-to-end counter fraud service
- Dedicated incident managers, investigators and specialist advisors with national coverage
- Innovative, market-leading, data-led service
- Transparent claims procedures and advanced use of management information
- Access to Crawford Legal Services expertise
- Unwavering focus on client care and brand protection
- Unique ability to cover all claims types and all stages of claims lifecycles
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We are better together. Partnerships are key to delivering an intelligent and impactful counter fraud solution.David Ingleson | Head of Fraud | Crawford & Company, UK & Ireland