Sustainability: a global claims industry perspective

A cross-section of global claims leaders from Crawford’s carrier and broker partner organizations completed a quantitative survey designed to assess the meaning and importance of sustainability in their companies and the claims industry. The data from their responses serves as the framework for this report. In producing this report, it is Crawford’s aim to present a broad overview of the current conversation about sustainability within our industry, including where the challenges and aspirations lie today and how organizations are approaching the future.