Resources
Industry: Retail
Crawford & Company's large loss report highlights the need for adaptability to respond to volatile claims environment
Large Loss Claims Review and Outlook report illustrates challenges affecting insurers now and in the future. While extreme weather…
Crawford’s large loss report: Adapting to today’s volatile claims environment
This new report illustrates challenges affecting insurers now and in the future when it comes to large and complex claims. While…
Tariffs and claims inflation — The impact on the claims industry
Over the past several months, tariffs have remained a prominent topic in global headlines, often discussed in the context of their…
Crawford & Company strengthens Middle East leadership team
Crawford is pleased to announce one promotion and two appointments within its Middle East leadership team. Ollie Waterman has been…
Crawford Corporate Client Practice
Crawford’s Corporate Client Practice stands as the ultimate gateway to a comprehensive suite of proactive and specialized solutions,…
The people we serve
At Crawford, we've spent nearly a century handling every type of claim in nearly every part of the world. But what's really…
Claims process “ripe” for tech transformation
The current claims process “is ripe for transformation” with real-time communications and claims triaging two notable areas of…
Social inflation broadening beyond the US
While the impact of social inflation has so far largely been confined to the US, the trend is beginning to pick up elsewhere around…
The golden rules of captive claims management
Over the last two years, the worldwide COVID-19 pandemic, combined with a challenging insurance market for conventional risk…
Our strategy and approach to sustainability
Our ambitions and targets for sustainability are across four central focus areas (the 4Ps) to enable us to create real-world impact…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Fostering empathy in the workplace
Empathy is a vital component that can influence an insured's experience during and after a claim is handled. In this piece, you will…