Crawford Masterclass: Cyber Risk Webinar

Webinar overview

Cyber claims in Canada are shaped by a unique combination of global threat activity and local regulatory complexity. From ransomware and third‑party compromise to privacy notification obligations and business interruption exposure, claims are evolving faster than many organizations can adapt.

In this session, our cyber claims specialists will examine:

• Current cyber threat trends affecting Canadian organizations
• Common issues and friction points in complex cyber claims
• The factors that consistently drive loss severity
• How Canadian privacy and regulatory requirements impact claims response
• The evolving role of the adjuster during cyber incidents
• Practical considerations for managing ransomware and business interruption losses

The discussion is grounded in real‑world Canadian claim experience and focuses on operational realities.

Why attend

Attendees will gain insight into:

• How cyber claims are developing in the Canadian market
• Where coverage, regulatory, and operational challenges most often arise
• What early decisions can influence claim outcomes and severity
• How a coordinated response can reduce disruption and downstream disputes

Featured Presenters

Brendan Leon - Claims Adjuster, Cyber and Technology Services
Crawford & Company (Canada) Inc.

Brendan Leon is a claims adjuster within Crawford’s cyber and technology services team, based in Toronto. He works on technology‑driven losses, supporting insurers and insureds through the investigation, coordination, and resolution of complex cyber claims. His work involves navigating technical incident response alongside coverage considerations and Canadian regulatory requirements. 

Mike de Maria - Adjuster, Cyber and Technology Services
Crawford & Company (Canada) Inc.

Mike de Maria is an adjuster in Crawford’s cyber and technology services group, based in Kitchener. He supports the handling of cyber and technology‑related claims, with a focus on claim coordination, investigation, and response execution. Mike works closely with internal and external stakeholders to help manage complex, fast‑moving cyber incidents.  

Donal Mulroney - Senior Claims Adjuster, Cyber and Technology Services
Crawford & Company (Canada) Inc.

Donal Mulroney is a senior claims adjuster within Crawford’s cyber and technology services practice, based in Mississauga. He brings experience handling complex cyber losses, including ransomware and business interruption‑driven claims, and supports insurers through coverage analysis, loss assessment, and coordinated response efforts.