Trauma or Fraud? Understanding behaviour in insurance claims

Understanding claimant behaviour is one of the most challenging aspects of modern claims handling. Behaviours that appear inconsistent, evasive or unusual can sometimes indicate potential fraud, but they may also be the result of trauma or Post-Traumatic Stress Disorder (PTSD).

 

Join Crawford for an insightful panel discussion, bringing together insurance fraud professionals and Crawford's counselling psychologist, Anna Foster (Crawford Customer Enhancement Service Advisor UK), to explore how psychology can help inform more balanced, effective and customer-focused claims investigations.

 

This practical session will examine the overlap between trauma responses and behaviours commonly associated with fraud, providing attendees with valuable insight into recognising potential indicators while maintaining fair, evidence-based decision making.

 

Date: 14.00 on Tuesday 8 September

Duration: 60 minutes
 

Register here to secure your place