Subrogation and Recovery
An industry-leading approach that's disrupting the market
We are the only UK adjuster that owns an embedded legal capability — our independent law firm, Crawford Legal Services. It is a no win / no fee service.
The principle of what we do is established, but the way our redesigned operating model works is unique. Our system-driven, automated referral into legal services enables seamless and proactive management of claims from day one. With Crawford, recovery becomes a mandatory forethought.
Both legal and adjuster fees can be recovered on cases over £10k by having Crawford Legal Services engage the adjuster as an expert under the agency model. For recoveries below £10k, we adopt a percentage fee based on successful recoveries. For those over £10k, we seek to recover our costs from the 3rd party.
- Proactively identifying missed opportunities and leakage on closed and existing aged claims
- Driving recovery outcomes on new claims
- Improving customer service and bringing money to their bottom line
- Creating cultural change and proactively addressing recoveries as a forethought
- Providing cross-class strategic recovery partnerships across service lines and/or by peril
- Obtaining both legal and adjuster fee recovery from third parties
- Improving cash flow and lifecycles
- Managing information tracking, empirical evidence and net returns
Why choose Crawford?
- Innovative and first-to-market dedicated loss adjusting and legal subrogation and recovery unit with a redesigned operating model
- Providing a unique level of support and information to Crawford's national and global network of specialist claims experts
- System enhancements force recovery decisions from the outset — our people cannot pass through the system without identifying potential recovery opportunities
- A single platform prioritising recoveries from day one with the first party handler and recovery handler aligned
- Benefits of a lawyer led solution — the advantage of reputation, privilege and fee recovery
- Ability and desire to offer agency model, differentiating from both traditional adjusters and law firms
- Driving recovery outcomes from legal triage, bespoke workflows, litigation threats and action resulting in enhanced market reputation
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Our operating model proactively identifies and recovers on closed and aged claims and for new claims we have brought a new way of thinking to drive recovery outcomes and improved net return from day one.Jason Spencer | Managing Director | Crawford Legal Services