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Crawford Claims Alert is the centralized claim intake center for U.S. Property & Casualty that receives and processes claims, 24 hours a day, 7 days a week. Upon notification by phone, fax, e-mail or on-line submission, claim assignments are quickly processed and electronically routed to the appropriate Crawford branch office or client location - all within a matter of minutes. As needed, we can contact our Crawford emergency adjuster network to generate an immediate adjuster response to a client's loss location.
Crawford Claims Alert also serves as an after-hours claim intake center for insurance companies, providing around the clock claim intake and customer service support for insurance company customers nationwide. In addition, we handle overflow claim and phone volumes from many insurance companies during peak periods to make our client operations more efficient.
Another service that Crawford Claims Alert provides is to serve as a special event catastrophe support center for clients throughout the country.
Whether it be environmental accidents, product recalls, weather related events or other emergencies, we can establish short notice, high volume call center support, quickly and efficiently to support any event. Bottom line, we can customize any program to meet the specific needs of our client.
The Crawford Claims Alert center maintains outstanding call center technology that efficiently manages call volumes, call distribution and call history data. It includes a technically advanced call recording system where every phone call and screen is recorded, ensuring top quality and superior customer service.
Crawford’s Quality Program ensures that we meet the highest standards of claims adjudication and reporting in every branch, nationwide. By monitoring and actively promoting the application of our clients’ and our own standards, we empower Crawford claims professionals to produce consistently high-quality work.
For more information on our Claims Alert services, contact:
Kevin Finnegan, Director, Crawford Claims Alert
404-497-6075
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